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Frequently Asked Questions

 IS SWEET AN OFFICIAL MUSEUM?

In our view, a museum celebrates creativity, passion and innovations, and we created Sweet Space in this spirit. While we are neither a non-profit organization nor an official museum, we are built on the foundation of sharing and celebrating imagination.

WHAT SHOULD I WEAR?

Your love for sweets and an official photo ID.

IS THE TOUR SELF-GUIDED?

Sweet Space is a self-paced experience, with approximately 10 minutes per exhibit. The #Sweeters will also be there to guide you along the way and help generate the most fun.

WHEN DO I NEED TO ARRIVE?

Arrive 15 minutes before the time established for the ticket. Please note that your ticket is only valid for the date and time purchased. If you miss your time slot, your ticket is no longer valid.

TICKETS ARE SOLD OUT - CAN I BUY TICKETS FROM THIRD PARTIES?

No purchases from third party sites are allowed. IDs will be checked to match entries.

DO YOU ACCEPT CASH?

Yes! We also accept Apple, Google and Samsung Pay in addition to credit and debit cards.

How long does it take to visit sweet space?

Sweet Space is designed to last between an hour and an hour and a half.

WILL I HAVE ENOUGH TIME WITH THE FINAL SCHEDULE?

Yes! Sweet Space closes its doors once the last guest has finished their tour as they arrive at their scheduled time.

DO YOU OFFER COAT CHECK?

Yes! We have a checkroom for you to leave your belongings.

ARE THERE DISCOUNTS FOR CHILDREN AND SENIORS?

To see all our prices click here. Children under 2 years old are free but must be accompanied by an adult at all times.

IS THERE A MINIMUM AGE FOR CHILDREN TO ENTER ON THEIR OWN?

There is no minimum age. Parents are encouraged to use their own discretion and understand that they are responsible for their own children, whether accompanied or unaccompanied.

ARE THERE VEGAN, GLUTEN-FREE, NUT-FREE AND KOSHER OPTIONS?

Unfortunately, we do not offer vegan, egg-free, certified gluten-free or kosher ice cream at this time! We cannot guarantee preparation in a nut-free environment and most treats have gluten or dairy.

WHAT IF I LOSE SOMETHING?

We at Sweet Space are not responsible for any lost items. While we cannot guarantee that lost items will be found immediately, you can email us at gerencia@sweetspace.com and we will do our best to locate the items.