Frequently Asked Questions

on policies

 WHAT IF I AM LATE?

If you miss your time slot, your ticket is no longer valid. In case you arrive late, log in to your ticket portal to exchange times (link available in your confirmation email). If you have any questions, please contact gerencia@sweetspace.com

IS PHOTOGRAPHY ALLOWED?

Photography is permitted and encouraged! Commercial or product recordings, press interviews, media shoots and all professional video equipment are prohibited without prior approval and accompaniment by a Sweet Space representative. Contact gerencia@sweetspace.com for requests.

ARE PETS ALLOWED IN THE MUSEUM?

No animals are allowed at Sweet Space. The only exception is for service animals on a leash and under the control of their owners, as authorized by applicable law.

DO YOU HAVE GIFT CARDS?

There are currently no gift cards available, but contact us at gerencia@sweetspace.com if you are looking to do something special for someone.

CAN EVERYONE RIDE THE SLIDE?

Children under 3 years old are not allowed to go up the slide. There are stairs near the slide where they can return to the second floor. It will take you to the space designed by Okuda San Miguel where the slide ends.